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Once Logged in you should see your username in the top right hand corner of the page, this means that you are logged in.
Navigating the Portal
The navigation ribbon at the top of every web page is your guide to different areas of the Portal. Each tab on the ribbon will redirect you to a certain page
Several Pages on the Portal have search bars. When searching from the ‘Knowledge Base’ page and ‘My Support Page’ the portal will begin to search its libraries for related articles that may resolve the issue or question you had. Note: the home page search bar does not have this functionality but you may still use it to search the Portal.
The knowledge base is the source for most information, articles, and documentation. This will likely be the most used feature of the Customer Service Self Help Portal and we encourage you to have a look at it and poke around, you may find something new that you didn’t know before!
For whenever the Knowledge base is unable to answer your questions, users may turn to the My Support page which also features a smart search functionality. In addition to the smart search, through My Support users are able to log cases directly to MarshallGIS which are handled in a prompt manner.
To log a new case simply click on the ‘Open a New Case’ button in the lower right hand side of the page.
For quicker response times, it’s helpful that users fill in the new case form with as much detail as possible.
Cases can be tracked on the My Support page you can filter the view of your cases by open cases, resolved cases, or all cases.
Forums are used for general discussion, and update information. Users can discuss amongst themselves and MarshallGIS staff about certain issues, suggestions, likes, dislikes etc. This is also the place where many of the LiGO updates will be posted. We highly recommend that users subscribe to the LiGO updates Forum Thread as so they can be notified of all LiGO update Information. To subscribe to a Forum thread simply click on the forum name:
Next click on the Forum Thread that you wish to receive notifications about (A thread simply means a running discussion related to the Forum topic).
Once in the Thread you have the option to subscribe or unsubscribe to Threads using the button on the upper right hand side of the page:
This tab will redirect you to our MarshallGIS YouTube channel where you can find a series of instructional videos as well as GeoKNX, and LiGO feature demos and webinars.
This tab gives you the opportunity to reach out to MarshallGIS directly, simply fill in the form as completely as possible and we will try get back to you promptly.
For any questions regarding the Portal feel free to contact me directly at email@example.com